Privacy Policy

Important Distinction: Website Data vs. IT Asset Data

Please note that this Privacy Policy applies to the information collected through our website, marketing channels, and standard business communications.

It does not apply to the physical data stored on the IT assets you hand over to us for destruction or recycling. The handling, sanitization, and destruction of physical hard drives, SSDs, and other electronic media are governed strictly by our separate Master Services Agreement (MSA) and the Serialized Certificate of Data Destruction provided for each specific project.

Information We Collect

When you interact with Data Sentry, we may collect the following types of information:

• Contact Information: When you request a quote, schedule a pickup, or contact us, we collect your name, company name, email address, phone number, and physical office location (such as your address in DIFC, JAFZA, or Business Bay).
• Service Details: Information regarding the volume, type, and location of the IT scrap or e-waste you need us to process.
• Technical Information: When you browse our website, we automatically collect basic technical data, such as your IP address, browser type, device information, and browsing patterns.

How We Use Your Information

We only use your information to provide secure, efficient business services. Specifically, we use your data to:

• Provide accurate estimates for IT Asset Recovery and e-waste management.
• Schedule logistics and secure trucks for corporate IT scrap pickups.
• Issue official documentation, including your Dubai Municipality Green Certificate and Serialized Certificate of Data Destruction.
• Respond to customer service inquiries and support requests.
• Improve our website experience and analyze local search traffic in the UAE.

How We Protect Your Information

As a data security company, we implement strict physical, technical, and administrative safeguards to protect your contact and business information from unauthorized access. Our internal systems are heavily restricted, and only authorized logistics and auditing personnel have access to your corporate service details.

Sharing Your Information

We do not sell, rent, or trade your personal or corporate information to third parties. We only share your information in the following limited circumstances:

• Service Providers: We may share basic details with trusted third-party vendors who assist us in operating our website or business (e.g., secure cloud hosting or GPS logistics software), provided they agree to keep this information confidential.
• Legal Compliance: We may disclose your information when required by law to comply with UAE federal regulations, Dubai Municipality environmental audits, or formal legal requests.

Cookies and Tracking Technologies

Our website uses cookies to improve your browsing experience. Cookies are small data files stored on your device that help us understand how you use our site. You can choose to disable cookies through your web browser settings, though some features of our website may not function properly without them.

Your Data Rights

Under applicable UAE data protection laws, you have the right to request access to the personal information we hold about you. You may also request that we correct or delete your contact information from our marketing and sales databases. To make a request, please contact our support team.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in local UAE regulations or our business practices. We will post the updated policy on this page and change the "Effective Date" at the top.